Privacy Policy

This Privacy Policy explains how Man And Van Watford collects, uses, stores, shares, and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all Man And Van Watford customers in the area, including private customers, domestic clients, business customers, and any person who engages our moving, delivery, removal, or related services.

1. Who We Are

Man And Van Watford provides moving and transport services for customers in and around Watford and nearby locations. In order to deliver our services properly, we may need to collect and process personal information about you. We are committed to handling that information fairly, lawfully, and transparently.

2. Information We Collect

We only collect information that is necessary for providing our services, managing our business, and meeting legal obligations. The types of personal data we may collect include:

• Identity details such as your name and title.
• Contact details such as your address, email address, and telephone number.
• Service information such as pickup and delivery addresses, moving dates, property access details, item lists, and service preferences.
• Payment information such as billing details and transaction records. We do not store card details unless required by a secure payment provider or where permitted by law.
• Communication records such as emails, messages, booking notes, and call-related information where relevant.
• Technical data such as basic website or device information if you interact with our online systems, including IP address, browser type, and usage logs.
• Evidence for claims or disputes such as photographs, inventory notes, or damage reports, if necessary.

In limited cases, we may also receive information from third parties, for example from a customer who books on behalf of someone else, a payment processor, or a subcontractor assisting with your move.

3. How We Use Your Data

We use personal data for the following purposes:

• to provide quotations, confirm bookings, and manage your service;
• to communicate with you about appointments, updates, changes, or service issues;
• to complete moving, delivery, and related transport work;
• to process payments, issue invoices, and manage accounts;
• to keep records of services provided;
• to handle customer queries, complaints, or disputes;
• to comply with legal, tax, accounting, and insurance obligations;
• to improve our operations, training, and service quality;
• to detect and prevent fraud, misuse, or unlawful activity.

We will only use your personal data for the purposes stated above or for a compatible purpose that you would reasonably expect.

4. Lawful Basis for Processing

Under GDPR, we must have a lawful basis for every type of personal data processing. Man And Van Watford relies on the following lawful bases:

Contract

We process your information where it is necessary to enter into or perform a contract with you. This includes managing bookings, moving goods, arranging transport, and issuing invoices.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. Examples include maintaining records, improving services, managing customer communication, preventing fraud, and defending legal claims.

Legal Obligation

We may process data where required to comply with legal obligations, such as tax rules, accounting requirements, insurance obligations, or responding to lawful requests from authorities.

Consent

In some situations, we may rely on your consent, for example where it is needed for optional marketing activity or certain non-essential uses. Where consent is used, you may withdraw it at any time.

5. Sharing and Processors

We may share personal data with trusted third parties, but only where necessary and subject to appropriate safeguards. These third parties may act as data processors or, in some cases, independent controllers.

• Payment processors that handle card or electronic payments securely.
• IT and cloud service providers that store or support our business systems, email, scheduling, or data backups.
• Accountants and professional advisers who help with financial records, compliance, or legal matters.
• Insurance providers or claims handlers if an incident, loss, or damage issue needs to be managed.
• Subcontractors or partners involved in delivering your service where necessary to complete the work.
• Public authorities where disclosure is required by law or necessary to protect rights, safety, or legal interests.

Where we use processors, we ensure they are contractually required to protect your data, process it only on our instructions, and apply suitable security measures.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting requirements. Retention periods may vary depending on the type of data and the reason it was collected.

• Booking and service records may be kept for a reasonable period to manage queries, disputes, and service history.
• Financial and invoice records may be kept for the period required by tax and accounting law.
• Communication records may be kept for the time needed to resolve customer service matters.
• Claims or legal records may be retained for longer where needed to establish, exercise, or defend legal claims.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and password protection. While no system can be completely secure, we work to reduce risk and handle data responsibly.

8. International Transfers

If any personal data is transferred outside the UK, we will ensure that suitable safeguards are in place, such as approved contractual protections or transfers to countries with adequate data protection standards. We will only do this where necessary and lawful.

9. Your Rights

Under data protection law, you have several rights regarding your personal data. These rights may apply in different circumstances and may be subject to legal exceptions.

• Right of access – you can request a copy of the personal data we hold about you.
• Right to rectification – you can ask us to correct inaccurate or incomplete data.
• Right to erasure – you can ask us to delete your data in certain circumstances.
• Right to restriction – you can request that we limit how we use your data in certain situations.
• Right to object – you can object to processing based on legitimate interests or direct marketing.
• Right to data portability – you can request that data you provided to us be transferred to you or another provider where applicable.
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, we will respond in accordance with applicable law and may need to verify your identity before taking action.

10. Children’s Data

Our services are intended for adults and business customers arranging moving or delivery services. We do not knowingly collect personal data from children except where it is incidentally provided as part of a customer arrangement and only when necessary for the service.

11. Automated Decision-Making

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects. If this changes in the future, we will update this Privacy Policy and ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. The latest version will apply to all Man And Van Watford customers in the area from the date it is published or otherwise communicated.

13. Summary of Our Commitments

In short, we will only collect the information needed to deliver our services, we will use it only for clear and lawful purposes, and we will keep it only for as long as necessary. We will also use trusted processors, protect your data with appropriate safeguards, and respect your rights under data protection law. Man And Van Watford is committed to treating your personal data with care, transparency, and respect.

Last updated: 2026