Man and Van Watford Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Watford provides man and van, removals, delivery and related services. By making a booking, using our services or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company refers to Man and Van Watford, providing man and van and removal services.

Customer refers to the individual, business or organisation that books or receives the services.

Services refers to any man and van, removal, collection, delivery, packing, loading, unloading, or related services supplied by the Company.

Goods refers to any items, furniture, boxes, equipment or property that are the subject of the Services.

Vehicle refers to any van or other vehicle used by the Company to provide the Services.

Scope of Services

The Company provides man and van and removal services including local and regional moves, collections and deliveries, small office relocations, and related assistance. The exact scope of the Services for each booking will be agreed in advance based on the information provided by the Customer.

The Company reserves the right to refuse to transport or handle any Goods which, in its reasonable opinion, are unsafe, illegal, excessively heavy, inadequately packed, or may cause damage to the Vehicle, property, personnel or other items being transported.

Booking Process

All bookings for Services must be made in advance and are subject to availability. Bookings can be made by providing the Company with full and accurate details of the required move or job, including but not limited to:

Collection and delivery addresses.

Dates and times requested.

Details of items to be moved, including any particularly large, heavy or fragile Goods.

Information about access at each property, such as parking restrictions, stairs, lifts, long carrying distances, or limited access roads.

Any other relevant information that may affect the time, resources or cost of the Services.

The Company will provide the Customer with an estimated price or hourly rate based on the information given. Any quotation or estimate is given on the assumption that the information supplied by the Customer is accurate and complete. If the actual work differs from the information originally provided, the Company may adjust the charges accordingly.

A booking is only confirmed when the Company has accepted the job and the Customer has agreed to these Terms and Conditions. The Company may, at its discretion, require a deposit or prepayment to secure the booking.

Customer Responsibilities

The Customer is responsible for:

Ensuring that accurate and complete information is provided at the time of booking.

Ensuring proper packing and preparation of Goods, unless the Company has agreed to provide packing services.

Ensuring that all Goods are ready to be moved at the agreed time and that there is adequate access at both collection and delivery locations.

Obtaining and paying for any necessary permits, parking permissions or authorisations required for loading and unloading.

Supervising loading and unloading at the properties, or appointing a representative to do so, and ensuring that nothing is taken away or left behind in error.

Checking that all Goods are delivered before the Company departs from the final address.

Access and Parking

The Customer must ensure that suitable parking and access are available for the Vehicle at both the collection and delivery addresses. The Customer is responsible for any parking charges or penalties incurred while the Vehicle is providing the Services, where such costs arise due to the location or circumstances of the Customer’s property or instructions.

If access is restricted or differs from what was described at the time of booking, and this causes delay, additional labour, or the need for extra equipment, the Company reserves the right to make additional charges.

Price, Estimates and Quotations

Prices for Services may be based on an hourly rate, a fixed price quotation, or a combination of both, as agreed at the time of booking. Where an estimate or quotation is provided, it is based on the details given by the Customer and the assumptions stated by the Company.

The Company reserves the right to revise its price if:

The Customer’s requirements change.

The Customer has failed to disclose relevant information that affects the duration, difficulty or risk of the job.

Access is more difficult than reasonably anticipated.

Additional items or services are requested on the day.

Waiting time or delays occur that are outside the Company’s control.

Payments

Unless otherwise agreed in writing, payment for the Services is due on completion of the job on the same day. The Company accepts payment by methods specified at the time of booking or as notified to the Customer in advance.

For larger moves, commercial jobs or long-distance work, the Company may require a deposit or part payment in advance. Any such requirement will be confirmed prior to booking.

If payment is not made when due, the Company reserves the right to:

Charge interest on any overdue amounts at a reasonable commercial rate until payment is received in full.

Retain Goods in its possession as security until full payment is received, where legally permitted.

Refuse to commence or continue with the Services until any outstanding payments are settled.

Cancellations and Changes

If the Customer needs to cancel or reschedule a booking, they must notify the Company as soon as possible. The following cancellation terms will usually apply, unless otherwise agreed in writing:

If cancellation is made more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred to a new date, at the Company’s discretion.

If cancellation is made within 24 to 48 hours of the agreed start time, the Company may charge up to 50 percent of the estimated job value or retain any deposit paid.

If cancellation is made within 24 hours of the agreed start time, the Company may charge up to 100 percent of the estimated job value or retain any deposit paid.

For same-day bookings, cancellations may be charged at up to 100 percent of the agreed price, particularly where the Vehicle and personnel have been allocated or have set off.

If the Company needs to cancel or change a booking due to circumstances beyond its reasonable control, such as illness, vehicle breakdown, extreme weather, or other operational issues, it will notify the Customer as soon as reasonably possible and, where practicable, offer an alternative date or time. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

Delays and Waiting Time

The Company will use reasonable efforts to arrive at the agreed time. However, arrival times are estimates only and are not guaranteed. The Company is not liable for any loss, damage or expense suffered by the Customer as a result of delays caused by traffic, weather, accidents, breakdowns, road closures, or other factors beyond its reasonable control.

If significant waiting time is incurred due to the Customer, including delay in gaining access to premises, unprepared Goods, or waiting for keys, the Company reserves the right to charge for this time at the agreed hourly rate or at a reasonable additional rate.

Packing and Protection of Goods

Unless otherwise agreed, the Customer is responsible for adequately packing and protecting all Goods for transport. Fragile items must be properly wrapped, boxed and labelled. The Company accepts no liability for damage to Goods that are inadequately packed, already damaged, or inherently fragile.

If the Company has agreed to provide packing services, it will use reasonable care and skill in packing Goods. However, the Customer must still inform the Company of any especially valuable, delicate, or irreplaceable items so that appropriate care can be taken.

Excluded and Prohibited Items

The Company does not accept for transport any of the following items, unless expressly agreed in writing before the booking is confirmed:

Hazardous, flammable or explosive materials.

Illegal goods or substances.

Cash, precious metals, jewellery, or valuables of an unusually high value.

Perishable goods that may deteriorate during transit.

Animals, plants or living organisms.

If any such items are transported without the Company’s knowledge, the Company accepts no responsibility for loss or damage and the Customer may be held liable for any loss, damage, or expense caused to the Company or third parties.

Liability for Loss or Damage

The Company will exercise reasonable care and skill in handling and transporting Goods. However, the Company’s liability for loss or damage is subject to the following conditions and limitations:

The Company will not be liable for any loss or damage to Goods unless it is caused by the proven negligence or breach of duty of the Company or its employees while providing the Services.

The Company’s liability for any single claim, or series of claims arising from one event, will not exceed a reasonable limit proportionate to the value of the Goods moved and the price paid for the Services, unless otherwise agreed in writing.

The Company will not be liable for:

Damage to Goods that were already damaged or defective prior to the move.

Damage resulting from inadequate packing by the Customer.

Normal wear and tear, minor marks or scuffs reasonably expected from moving Goods.

Loss or damage caused by circumstances beyond the Company’s reasonable control, including but not limited to fire, flood, theft, vandalism, acts of third parties, or acts of nature.

Indirect or consequential losses such as loss of profits, loss of income, or loss of opportunity.

Any loss or damage where the Customer has not notified the Company in writing within a reasonable time after the completion of the Services, and in any event no later than seven days after the move, giving reasonable details of the alleged loss or damage.

Damage to Property

The Company will take reasonable care to avoid damage to property while carrying out the Services. If damage occurs to premises or property other than Goods being moved, due to the proven negligence of the Company or its employees, the Company’s liability will be limited to the reasonable cost of repair or cleaning. The Company is not liable for:

Damage to floors, carpets, walls or fixtures where protective coverings were offered or recommended but declined by the Customer.

Damage caused by moving Goods under the Customer’s explicit instruction where, in the Company’s opinion, moving the item may cause damage.

Damage to driveways, paths or other surfaces when the Vehicle is required to park or manoeuvre on them at the Customer’s request.

Waste and Disposal Regulations

The Company operates in accordance with relevant waste and environmental regulations. The Company is not a general waste carrier and will only remove items agreed as part of the Services, and only where such items can be lawfully transported and disposed of.

The Customer must not ask the Company to dispose of controlled waste, hazardous materials, or items that cannot be lawfully dumped or recycled. Where disposal or clearance services are provided, any waste removal will be carried out at licensed facilities and in compliance with applicable regulations.

If the Customer provides items for disposal that are later found to be prohibited or to incur additional charges at the disposal site, the Customer will be responsible for covering any resulting fees or penalties.

Insurance

The Company maintains appropriate insurance cover for its vehicles and public liability in connection with the provision of the Services. This cover is subject to the terms, conditions and exclusions of the relevant insurance policies.

The Customer is encouraged to maintain their own insurance for high-value or particularly fragile items, as the Company’s liability is limited as described in these Terms and Conditions.

Complaints

If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible. The Customer should provide full details of the issue, including dates, addresses, items involved, and any relevant photographs or evidence. The Company will review the complaint and respond within a reasonable time, seeking to resolve the matter fairly where possible.

Data Protection and Privacy

The Company may collect and use personal data from the Customer for the purposes of managing bookings, providing Services, processing payments, and maintaining records. The Company will handle such data in a lawful and secure manner and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.

Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular booking. Any changes will be made available on request.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision will be severed from the remainder of the Terms and Conditions, which will continue to be valid and enforceable.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services. They supersede any prior understandings, representations or agreements, whether oral or written.



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We can guarantee a great offer on our man and van Watford if you get in touch with us today. We offer a free quote that ensures the service you want for a price you can afford. You can talk to an expert today who will give you all the info you need and answer any questions. You will discover everything we can do for you and we will work to give you a good deal. Booking our services is easy and you can get all the help you want, whenever you want it.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Watford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 168 High St
Postal code: WD17 2EG
City: London
Country: United Kingdom

Latitude: 51.6531530 Longitude: -0.3923820
E-mail:
[email protected]

Web:
Description: Give us a ring and our moving teams will be at your doorstep in no time ready to lend you a helping hand in Watford WD1! Hurry up and get a free quote!
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